No worries — if a transaction expires, no funds are deducted from the customer’s wallet or card.
The terminal shows the payment as cancelled/failed.
No receipt is printed.
The merchant sees the order as not completed.
The customer can simply try again or choose another payment method.
👉 All transactions that are successfully processed always appear in your Transaction History. If you don’t see it there, it means the payment did not go through.
👉 If you experience any issues during a payment, simply tap the “Need Help” button on that transaction screen. This will connect you directly with support so we can investigate right away.
If you experience any issues, we’ll be happy to help you at [email protected].