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I don’t see the transaction on my dashboard

Learn how to confirm a successful payment in Flowgate: printed receipt, on-screen animation, and transaction history.

Eugene Tkachevsky avatar
Written by Eugene Tkachevsky
Updated over 4 months ago

If a transaction has gone through successfully, it is always considered confirmed. Here’s how you can be sure:

→ The terminal prints a receipt right after the payment is completed. A “Payment Completed” animation appears on the screen.

→ The transaction is added to your Transaction History in the merchant dashboard.

These three signals together are your confirmation that the payment has been processed and credited.

👉 If you experience any issues during a payment, simply tap the “Need Help” button on that transaction screen. This will connect you directly with support so we can investigate right away.

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