1- Reboot your terminal:
Hold the power button for about 5 seconds until the power menu appears, then tap Restart. Wait for your terminal to fully boot back up before continuing. This step alone resolves many temporary Wi-Fi issues.
2 - Open the notification shade and long-press Wi-Fi:
Swipe down from the top of the screen to open the quick settings shade, then long-press the Wi Fi tile (circled below) to jump straight into Wi-Fi settings
3 - Find the saved network and long-press it:
In the Wi-Fi list, locate the network the terminal is supposed to use (here, Network 01). It will usually show as "Connected" even if it isn't actually passing traffic. Long-press it to open its options menu.
4 - Tap Forget:
A small menu opens over the network name. Tap Forget to remove the stored (and possibly stale) network profile from the terminal.
5 - Reconnect to the network:
Back in the Wi-Fi list, tap the same network name to rejoin it. Enter your current Wi-Fi password in the field shown, then tap Connect (top right).
6 - Still not connecting?
Check the router password. If the reconnection fails or the password is rejected, check with whoever manages your router (on-site staff or IT) to confirm whether the Wi-Fi password was recently changed. A changed router password is one of the most common reasons a terminal that was working fine suddenly loses connectivity.
If you have any questions or need help, feel free to email us: [email protected]