1. Tap Need Help? on the payment screen. The terminal will show a QR code.
2. Scan the QR code with buyers phone. Buyer will be redirected to a support page where a ticket is automatically created.
3. Choose I have payment issue – for problems with the transaction.
4. Chat with support.
You’ll be connected with Flowgate support in real time. The agent will see your ticket number and payment details, so you don’t need to explain everything again.
